Although our branch banking systems are not yet aligned, we are pleased to share that we have developed a temporary workaround that will allow a member from any of the legacy credit unions to conduct most of their banking safely and securely at any of our 52-branch network*. The Sunova banking integration takes place in Q3, 2023. 

*Some limitations apply.

Like any business, we regularly review our operations and evaluate our combined branches to ensure that we continue to be accessible and are meeting the needs of our members. Service hour alignment is part of this review and will be considered as we move forward. All existing branch locations, staff, and hours remain the same for all legacy credit unions unless otherwise noted in future communications. 

>> View the full list of branch locations including operating hours

Our teams are currently working on integrating our phone systems and processes to best serve our combined membership. Until this integration takes place, please continue to contact legacy Sunova Credit Union the way you did previously. For reference:

Access Credit Union Member Solutions Centre: 1.800.264.2926
Sunova Credit Union Help HQ: 1.833.378.6682

Please note that all contact centres can be reached at 1-800-264-2926. Please listen carefully to follow the new prompts for best service.

To better serve our members across Manitoba, all existing credit union contact centre hours of operation have been aligned to offer the same exceptional service at the same time.

Effective July 4, 2022, Sunova Help HQ and the Access CU Member Solutions Centre will offer full service from:

Monday to Friday: 8:30AM to 6:00PM
Saturday: 8:30AM to 4:00PM
Sunday: Closed

These hours of operation align with standard service hours in our industry and simplify the service experience across all three credit union memberships.

The new Access Credit Union promised to offer some of the best financial products and services for every stage in life. We are pleased to share the new account package lineup and service fee schedule which will come into effect following the below schedule:

Account Packages: October 2022

(Information available in August 2022)

Service Fee Schedule: October 2022

Most service fees will be aligned for October 1, 2022, with some items expecting alignment later as they require further investigation and process review.

>> View and download service fee schedule

Key Changes

• All Specialized Assistance fees (see Registered Products section) will be charged at $275 per hour unless otherwise specified.
• Variable TFSA accounts include two free withdrawals per month. All subsequent withdrawals will be charged at $1.25 each.